Shipping Policy

Effective Date: January 1, 2023

This Shipping Policy governs the shipping terms and conditions for orders placed with Superior Restoration Products, Inc. (“Superior Restoration Products,” “we,” “us,” or “our”). By placing an order or using our products and services, you agree to comply with this Shipping Policy.

  1. Order Processing Time:
    Processing Time: We strive to process and fulfill orders as quickly as possible. Most orders are processed and shipped within 1 business day (the same day if the order is placed before noon PST) from the date of order placement, excluding weekends and holidays. However, please note that processing times may vary depending on product availability, order volume, and special circumstances.
  1. Shipping Methods and Carriers:
    Shipping Methods: We offer various shipping methods to meet your needs. The available shipping options will be presented to you during the checkout process. Please select the preferred shipping method that suits your requirements. We cannot ship hazmat products by air – this includes almost all kits.Any air shipments MUST BE called in to check availability. We cannot guarantee your order will ship the same day you order. DO NOT USE NEXT DAY, SECOND DAY or 3RD DAY AIR SHIPPING WITHOUT CALLING US FIRST. 

    Carriers: We partner with reputable shipping carriers (UPS and FEDEX) to deliver your orders safely and efficiently. The carrier assigned to your order will depend on factors such as the destination, package size, and shipping method chosen.  We do not offer 3rd party billing.

  1. Shipping Destinations:
    Domestic Shipping: We offer shipping services within the USA. Please ensure that the shipping address provided is accurate and complete to avoid delays or misdeliveries.International Shipping: All shipments out of the country (CANADA included) – the customer is responsible for all – broker /custom fees – duties and taxes – Superior does not include any of those in shipping quotes. Please contact your broker for more info. You can also use UPS or FEDEX as your broker.
  1. Shipping Costs:
    Shipping Fees: The shipping fees for your order will be calculated based on factors such as the shipping method chosen, package weight, dimensions, and destination (only in the USA). The applicable shipping fees will be displayed during the checkout process for your review before finalizing your purchase. Please call or email to get shipping quotes for Canada as the website cannot figure accurate shipping rates for out of country.
  1. Order Tracking:
    Tracking Information: Once your order is shipped, the status of your order will change to completed. Once it is marked as completed, you may contact us directly if you would like tracking information.
  1. Delivery Timeframes:
    Estimated Delivery Time: The estimated delivery timeframe will depend on the shipping method selected, the destination, and other factors beyond our control. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances, including but not limited to weather conditions and carrier delays, may impact the actual delivery time.Cold Weather Shipments: Cold-weather shipments can become an issue. As the temperatures across the country start to go down, please remember and try to order to avoid weekends.

    • Most of our products are affected by extremely cold temperatures and can freeze.
    • Most of our packages are shipped ground and when they sit in a truck overnight or over the weekend, they can freeze.
    • Shipping on a Thursday or Friday you run the risk of the packages sitting over the weekend.
    • We suggest if you are in a very cold climate you plan for your orders to ship Monday – Wednesday depending on your location and how many days shipping it takes to deliver.
    • If you like we can help plan for shipping to avoid weekends.  UPS/FEDEX will not pay for any frozen shipments nor will Superior– sorry but the weather cannot be controlled.
  1. Damaged Packages
    When receiving your order, check for any damage to the boxes. If damage is detected, let us know so we can file a claim if needed. If damaged, please check the weights of the boxes when received to make sure they match the shipping sticker and have not been re-packed by UPS/FedEx (this happens quite often when there is damage), and are in the original boxes they shipped in. Use your invoice to check off your items, making sure you received everything you ordered. Let us know if there is any damage or missing items within the first week of receipt. Thanks for your help, as we want to make sure you received all your items correctly.
  1. Undeliverable or Returned Packages:
    Undeliverable Packages: If a package is deemed undeliverable due to incorrect or incomplete address information provided by the customer, the customer will be responsible for any additional shipping fees incurred for reshipment.Lost Packages: Superior is not responsible for any lost or stolen packages. When placing an order you have an option for “signature required” meaning UPS/FEDEX will not drop off the package unless an adult is at the location to accept the package. This protects the customer for lost or stolen packages. This means UPS/FEDEX is responsible for the value of the shipment and we can file a claim and get your money back. If you choose for the package to be dropped off without a signature and the package is lost, UPS/FEDEX will try and find it but will not pay any claims. The responsibility is with the client.

    Returned Packages: In the event that a package is returned to us due to failed delivery attempts or other reasons, we will contact you to determine the appropriate course of action. Additional shipping fees may apply for reshipment.

  1. Shipping Policy Changes:
    We reserve the right to update or modify this Shipping Policy at any time. The updated version will be posted on our website with the effective date. It is your responsibility to review this Shipping Policy periodically to ensure compliance.

If you have any questions or concerns regarding our Shipping Policy, please contact us for assistance.